Smara is software used online. Nothing physical is shipped. What you pay for is access to the service on your account: the plan's minutes of live conversation, its sites and taught tasks, or a pack of extra minutes.
2. When it starts
As soon as the payment is confirmed, usually within a minute. Your account shows the new plan and minutes straight away.
If your bank takes longer to confirm, the plan starts the moment it does. If a confirmed payment has not reached your account within 24 hours, write to connect@smaralive.com and we will apply it by hand the same day.
3. How long it lasts
A plan payment covers 30 days from the moment it is confirmed, and the plan renews every month until you turn auto-renew off in your account.
When you turn auto-renew off, the plan stays on until the end of the period already paid; then the account moves to the Free plan and keeps its sites, taught tasks and data.
Extra minutes do not expire.
4. Custom avatars and set-up work
A custom avatar you make in your account from a photo is ready in about a minute. Where a plan includes a custom voice, or set-up work we do for you, we agree the date with you by email once we have what we need from you. It is usually ready within 7 business days.
5. If something is not right
The refund policy explains when and how you get your money back.