Refunds, simply.

1. Your first payment

If Smara is not right for you, ask within 14 days of your first payment on any paid plan and we refund it in full, whatever you used. One first-payment refund per business.

2. Renewals

Monthly renewals are not refunded, because you can cancel any time before the next one. When you cancel, the plan stays active until the end of the period already paid for. If you were charged for a renewal you had already tried to cancel, tell us and we refund it.

3. Extra minutes

Extra minutes are charged after they have been used, so they are not refunded, except where they came from a fault on our side.

4. When something goes wrong on our side

If you were charged twice or in error, or the service was unavailable to you for more than 24 hours in a row, we refund the affected part of the period.

5. How to ask, and how long it takes

• Email hello@smaralive.com from your account's email address, with the date and amount of the payment.
• We reply within 2 business days. Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.
• Where Paddle processed your payment, the refund is issued through Paddle.

6. Your statutory rights

This policy adds to, and does not reduce, any rights you have under the consumer law where you live.