A full refund of your first payment if you ask within 14 days. After that, cancel any time and you are never charged for a month you did not want.
On this page
If Smara is not right for you, ask within 14 days of your first payment on any paid plan and we refund it in full, whatever you used. One first-payment refund per business.
Each 30 days is paid for when you choose to renew, so a renewal is not refunded once paid; if the same renewal was paid twice by mistake, tell us and we refund the extra payment. Where automatic monthly renewal is on, you can turn it off any time before the next charge, and the plan stays active until the end of the period already paid for. If you were charged for a renewal you had already tried to cancel, tell us and we refund it.
Extra minutes are charged after they have been used, so they are not refunded, except where they came from a fault on our side.
If you were charged twice or in error, or the service was unavailable to you for more than 24 hours in a row, we refund the affected part of the period.
This policy adds to, and does not reduce, any rights you have under the consumer law where you live.